Effective Date: March 5, 2017
Scope; Third Party Sites:
Other Privacy Policies:
For information about how we collect, use and share your health and medical information, please refer to our Notice of Privacy Practices.
Terms of Service:
Please note that your use of our Site is also subject to our Terms of Service.
INFORMATION THAT WE COLLECT
Information You Provide to Us
The Heltha Website may collect your personal information when you voluntarily provide such information through the Heltha Website. We collect information you provide to us, for example when you create or modify your account, register to use our Site, purchase products or services from us, request information from us, contact customer support, or otherwise communicate with us. This information may include: Name, Address, Billing address, Shipping address, Email address, Telephone number, Credit card number (solely for payment purposes), Date of birth, User generated content you post on the Site, Salary and personal financial information, Health information, such as medical history, health background, prescribed and over-the-counter medications, authorized provider notes and diagnoses, laboratory test results, etc., Self-reported information such as racial or ethnic origin, disease conditions, other health-related information (e.g. pulse rate, cholesterol levels, visual acuity), family history information (e.g. information similar to the foregoing about your family members), sexual orientation or preferences. We collect the following information in connection with candidates for employment with Heltha, but not from general users of the Site: Bank or financial account number, Social Security number, Driver’s License number, Criminal background checks and related information, Criminal convictions.
We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of the Site. Google Analytics uses “cookies”, which are text files placed on your computer, to help the Site analyze how users use the site. You can find out more about how Google uses data when you visit our Site by visiting “How Google uses data when you use our partners’ sites or apps”, (located at www.google.com/policies/privacy/partners/). We may also use Google Analytics Advertising Features to provide you with interest-based advertising based on your online activity. For more information regarding Google Analytics please visit Google’s website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative websites (www.aboutads.info and www.networkadvertising.org). Please note that if you choose to opt out, you will continue to see ads on our Site, but they will not be based on how you browse and shop.
Information Collected Through Cookies and Similar Technologies
Information Collected Through Your Use of a Mobile Device
When you access our Service by or through a mobile device, we may receive or collect and store a unique identification numbers associated with your device or our mobile application (including, for example, a UDID, Unique ID for Advertisers (“IDFA”), Google Ad ID, or Windows Advertising ID), mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, phone number, and, depending on your mobile device settings, your geographical location data, including GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device.
No Information from Children Under Age 13
If you are under the age of 13, please do not attempt to register with us at this Site or provide any personal information about yourself to us. If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information. If you believe we have collected personal information from a child under the age of 13, please Contact Us or call us at (617) 600-7601.
HOW HELTHA USES INFORMATION
To Provide Products, Services, and Information.
Heltha uses the information that we collect on the Heltha Website to operate, maintain, provide and enhance our Services, as well as to comply with applicable laws. This may include, among other things, using your information that we collect in a manner consistent with other commitments in this privacy statement, to: open your account, enable purchases and process payments, communicate with you, and implement your requests (e.g., referrals); host our website, run our mobile application(s), authenticate your visits, provide custom, personalized content and information, and track your usage of our Services; conduct analytics to improve and enhance our Services; offer new products or services to you, including through emails, promotions or contests; implement online marketing campaigns and targeted advertising, including by utilizing third party ads (subject to your cookie settings and preferences), and to measure the effectiveness of our marketing and targeted advertising; conduct surveys or polls, and obtain testimonials; process and deliver your genetic testing results; perform research and development activities, which may include, for example, conducting data analysis and research in order to develop new or improve existing products and services, and performing quality control activities.
If you contact Heltha by email and you are not a registered customer, we will use your contact information only to respond to your communications unless you provide your consent for additional uses.
Sharing with Third Parties:
We may provide information to third party service providers that help us operate and manage our Site, process orders, and fulfill and deliver products and services that you purchase from us.These service providers will have access to your personal information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to helping us provide the service.
We belong to ad networks that may use your browsing history across participating websites to show you interest-based advertisements on those websites. Because Heltha relies on third party ad networks who may track you across websites over time for advertising purposes, we are not able to respond to your selection of the “Do Not Track” option provided by your browser. We cannot advise on whether your selection of “Do Not Track” option will have any effect on the collection of cookie information by the third parties who collect such cookie information on our site.
If you would like to opt out of receiving targeted interest-based advertising, please contact us at [email protected]. To learn more about the Google ads service we use click here. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative websites (www.aboutads.info and www.networkadvertising.org). Please note that if you choose to opt out, you will continue to see ads on our Site, but they will not be based on how you browse and shop.
Third Party Advertising & Marketing:
From time to time with your consent, we may disclose information with companies who may offer you products and services of interest.
In addition to the sharing described elsewhere in this Policy, we will share personal information with companies, organizations or individuals outside of Heltha when we have your consent to do so.
We will share personal information with third party companies, organizations or individuals outside of Heltha if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to: Meet any applicable law, regulation, subpoena, legal process or enforceable governmental request. Enforce applicable Terms of Service, including investigation of potential violations. Detect, prevent, or otherwise address fraud, security or technical issues. Or, protect against harm to the rights, property or safety of Heltha, our users, customers or the public as required or permitted by law.
Transfer in the Event of Sale or Change of Control:
ACCESS TO YOUR INFORMATION AND CHOICES
You can access and update certain information we have relating to your online account by signing into your account and going to the Account section of our Site. If you have questions about personal information we have about you or need to update your information, you can Contact Us or call us at (617) 600-7601. You can opt-out of receiving marketing and promotional e-mails from Heltha by using the opt-out or unsubscribe feature contained in the e-mails.
You can opt-out of receiving certain messages or notifications from us by visiting your Account page (go to Account, Settings, Notifications) or by contacting our Privacy Administrator at [email protected]. You can also click the “unsubscribe” button at the bottom of promotional email communications. Please note that you may not opt-out of receiving non-promotional messages regarding your account, such as technical notices, purchase confirmations, or Service-related emails.
You can request that we deactivate your account. Please note that, if you request that we deactivate your account, we may need to retain certain personal information for record-keeping purposes. We also are unable to remove your personal information from the records of any third parties to whom we have already provided such information. If you wish to correct or delete any information maintained by a third party, please contact the third party directly.
SECURITY OF YOUR INFORMATION:
We use industry standard physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that e-mails and other communications you send to us through our Site are not encrypted, and we strongly advise you not to communicate any confidential information through these means.
CALIFORNIA PRIVACY RIGHTS:
Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year.
To obtain this information, please send an email message to [email protected] with “Request for California Privacy Information” on the subject line and in the body of your message. We will provide the requested information to you at your e-mail address in response. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.
CONSENT TO PROCESSING OF PERSONAL DATA IN UNITED STATES:
If you are a resident of the European Economic Area (EEA), in order to provide our Site, products and services to you, we may send and store your personal information (also commonly referred to as personal data) outside of the EEA, including to the United States. Accordingly, your personal information may be transferred outside of the country where you reside or are located, including to countries that may not or do not provide the same level of protection for your personal information. We are committed to protecting the privacy and confidentiality of personal information when it is transferred. Where such transfers occur, we take appropriate steps to provide the same level of protection for the processing carried out in any such countries as within the EEA to the extent feasible under applicable law. By using and accessing our Site, users who reside or are located in countries outside of the United States agree and consent to the transfer to and processing of personal information on servers located outside of the country where they reside, and that the protection of such information may be different than required under the laws of their residence or location.
QUESTIONS AND HOW TO CONTACT US: