Questions

Questions
How does this work with Insurance?

Heltha is completely independent of your health insurance – we don’t bill anything we do to your health insurance plan. No co-pays or fees – for anything we do onsite or as part of our practice.

We will not send a bill to your insurance plan, which means we aren’t required to charge you a co-pay, and you won’t get a bill in the mail months later for things you didn’t expect. If we ever do anything that takes you outside of our system (such as a prescription treatment or lab test order), we’ll make sure you know.

Is it worth it?

For a fraction of the cost of one consult with a holistic doctor or the cost of a single workout with a personal trainer, Heltha’s gives you unlimited access to an advanced certified doctor specialized in hormone balancing who is a holistic wellness professional, nutrition expert, and behavior-change coach all in one.

How does Heltha compare to other data-driven health & wellness programs?

Other health and wellness programs don’t provide access to natural supplements, nutrition, and bio-identical hormones that tackle the physical obstacles, biomarker deficiencies, that will sabotage your progress. Heltha gives you access to data, doctors, and treatments that tackle the biological barriers between where you are and where you want to be.

Can I cancel scheduled telehealth visits?

We understand conflicts come up. Just cancel 48 hours in advance – avoid losing your visit and help our doctors provide the best experience to our members.

How do I sync Heltha with my device?

Heltha can sync with apple Health Kit and most wearable devices (Fitbit, Garmin, you name it) all connect their data. It’s easy! Once you’ve purchased a membership, open the Heltha app, tap the bottom “Activities” menu. Then simply choose what data you’d like to share from Apple Health Kit. Currently we are syncing steps, blood pressure, glucose, height and weight.

How do I cancel my free trial?

To cancel your 7-day free trial just let your doctor. Then, you can cancel in your account settings.

Why do I need another doctor?

With your Heltha doctor, you’ll work to uncover deficiencies in your body and she will help translate your data and hold you accountable to see meaningful changes in your performance.

What does it cost?

You can choose your level of service from our four plans. Visit our pricing page to learn more and start your program today.

Can I cancel at any time?

Absolutely. We never lock you in, and we make sure it’s easy to get all your health data out of Heltha.

Can I cancel scheduled telehealth visits?

We understand conflicts come up. Just cancel 48 hours in advance – avoid losing your visit and help our doctors provide the best experience to our members.

When can I reach my doctor?

Doctors are really busy and calendars fill up quick. Don’t worry: there is always enough time in the week for you to get connected and secure messaging is included.

Still have questions? Visit our support section or chat with us.